The Arundel Surgery

The Arundel Surgery 2023-08-18 Person 4 5 0

Receptionists were very helpful throughout but took about 3 different tries to get an appointment. Aka try online, call back tomorrow if urgent etc. I attribute this to government funding and staff acquisition and retention than performance of the surgery.

Needs more government funding and medical staff

The Arundel Surgery 2023-08-18 Person 4 5 0

Still not easy to get an appt with your chosen doctor and not always offered a face to face

Phone waiting time is long but it is improving

The Arundel Surgery 2023-08-18 Person 4 5 0

I rang and got .an appointment on the same day. I don't know if that is the new norm as I haven't rung for an appointment for a while. That's why I only gave 3 stars as it was almost impossible to actually see a GP before.

I was happy with the service

The Arundel Surgery 2023-08-16 Person 4 5 0

I find it difficult sometimes to get trough. Or the phone is ringing but no one takes it. But i do get my appointments required.

Don't know. Everything Seems to work just fine.

The Arundel Surgery 2023-08-11 Person 1 5 0

The phone system is terrible. Get cut off often if you can even get through. Can't get a Dr appointment for months.

I don't feel I get what I need from the Doctor, an actual appointment, not a 'don't really seem interested' over the phone conversation. I wanted help not just tests & told to look at a website. Can't get a Dr appointment for months. I just need to be seen by a Doctor within a week or 2.